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Question

Glip - what is the order that documents are faxed through Glip?

  • 30 March 2019
  • 9 replies
  • 315 views
R

Hello, I am new to the Community.


How does a user control the order in which documents are faxed through Glip when attaching the documents? I thought that the pages were faxed in the order that they were attached... but now I have multiple examples where that is not the case.


Thank you.

9 replies

S
Hey Robert, could you provide details about what it looks like? For instance, if the cover page ending up at the end of the fax instead of the beginning?
R
Getting you the examples, stand by.
R

This is the a picture of the order that the documents were attached for faxing:  https://reliablesolutionsgroup.box.com/s/0icqq52qr7fptz9mp25vt1waxeyzou1h

This is the order the documents actually were faxed:
1.  Cover sheet
2.  Compare DS3
3.  Letterhead
4.  Pri vs

Is it alphabetical?

Thank you.

S
So am I, lol! So, if you send it, does it stay in that order?
R
The order that the files are attached is not the order they end up being sent.
R
Your "Open Case" button does not work.
S
Well, I'm going to say we should have our Support Team look into this. Please open a case and include the screen shots you shared.


R
Another example...

Picture of the order that the files were attached:  https://reliablesolutionsgroup.box.com/s/553uvqk00zttldzrnws8zyvbxgl9wid8

Actual order they were faxed:
1.  Cover sheet
2.  Letterhead
3.  Compare DS3
4.  PRI vs

Now I am really confused.

Thank you.
S
Oh no! Thanks for letting me know :)

You can go here

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