question

brian-m avatar image
brian-m asked mary-community-moderator edited

Missing RingCentral Phone app on Android

Looks like the RingCentral Phone app for Android has been removed from the PlayStore. RingCentral still has links to download on their website, but the URL isn't returning anything from Google. Is this planned or a hiccup? Phones with the software previously installed are OK, but new phones can't download the app.


https://support.ringcentral.com/download.html?language=en_US

https://play.google.com/store/apps/details?id=com.ringcentral.android



softphone
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jay-nichols5644 avatar image
jay-nichols5644 answered jay-nichols5644 commented
Seems to be there on my Google Play.  Do an app search for Ringcentral app or GLIP app.
https://play.google.com/store/apps/details?id=com.glip.mobile
2 comments
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Jay,

Looking for just the softphone, not Glip. Glip and the Meetings app are still available but the softphone (RingCentral Phone) appears to be missing
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The link I provided goes to RingCentral App.  That's the one I have installed on all my Android devices.  I don't use Glip, don't want Glip, but the app link above gives you this app.
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saadetswift16514 avatar image
saadetswift16514 answered saadetswift16514 commented
Hey Meloche,

We are aware of this issue and the proper team is working with Google on getting it rectified! :) 
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Thank you for the update! I'll stay tuned...
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Hey Brian! It's back ;)
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HI Saadet, 

My Adroid phone didn't ring as well while other people using I-phone work right the way. Is there anything I need to do ?

Regards
Frank
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Hey Frank, sounds like there may be some configuration issue. I would suggest contacting Support so that they can look into why you're not receiving calls.
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