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al-barney avatar image
al-barney asked ·

Calls interrupting data input.

when i get an incoming call, while typing notes on another account, ring central changes the page without saving the data i'm inputing. can this be disabled?
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Al, which app are you using?
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al-barney avatar image
al-barney answered ·
ringcentral for lighting 
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saadetswift16514 avatar image
saadetswift16514 answered ·
I'll follow up with our Salesforce team on this!
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ron-levy11663 avatar image
ron-levy11663 answered ·
I am having the same problem
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saadetswift16514 avatar image
saadetswift16514 answered ·
What version of the Salesforce are you two on?
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al-barney avatar image
al-barney answered ·
i couldn't find that, but i did notice a soft phone setting. if i put it on 'never open the record automatically' will that fix it?
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srikumar-subramaniam5985 avatar image
srikumar-subramaniam5985 answered ·
Hi,
I am from the RingCentral Product team.
 The admin has the option to define the way the screen pop behaves. They can configure the page to open in a new browser tab. (This is defined in the admin guide available on our AppExchange listing scroll down to the "Customization Guides" section where the guides are available. Please refer to the section on "Assign the SoftPhone Layout to Users" in the admin guide). However, the behavior of the page opening in a new window or tab does not work in Lightning due to a limitation form SF. It works correctly in Classic. We will continue to reach out to SF and evaluate ways to resolve this issue.

Thanks
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al-barney avatar image
al-barney answered ·
This is still going to be a problem, got it. this is kind of a big deal, you realize? This also explains the 6 months of SFDC and RC pushing the blame on the other when i bring it up.  
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Hi Al, I assure you that our Product Team realizes the lack of feature parity between Classic and Lightning. As Srikumar mentioned, they are going to continue to discuss it with Salesforce in hopes of getting this changed.
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