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Can I use Twilio for the SMS service on my Ring Central numbers?

We want to keep our business numbers with Ring Central for voice but we also text with customers from our business number. Because we have several different businesses and because there's no easy way to tell which number a customer has 'texted' within the glip/rc phone interface - it doesn't work well for us. We'd much rather have texts go into our team inbox platform (FrontApp). We can do this using twilio but they were unsure if, when going through the verification process, if Ring Central would allow Twilio to handle the SMS portion while keeping the number for voice.

sms and text messagingintegrations
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Did you ever find a solution for this?
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I too am interested in the answer to this. Many CRM platforms handle twillio SMS but not Ringcentral SMS.
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Any more information on if you can do this? We have a third party app that uses Twilio for SMS and would like our main number to be on RingCentral for voice, and the SMS hosted for the main number on Twilio.

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Just for reference for everyone else, no you can't do this currently.

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This isn't true. You just need to request them to split it - which they can. Ring central controls our voice and Twilio controls our text - for the same number(s).

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1 Answer

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josh14892 answered

Update: Yes, this can be done if your numbers are held with Ring Central. Twilio will send a request to Ring Central and they will take over the SMS trunking while Ring Central continues to handle voice. As a result, we are able to use tools on the SMS side, outside of Ring Central (ie: shared inboxes and what not).

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