question

josh14892 avatar image
josh14892 asked bob123 answered

Can I use Twilio for the SMS service on my Ring Central numbers?

We want to keep our business numbers with Ring Central for voice but we also text with customers from our business number. Because we have several different businesses and because there's no easy way to tell which number a customer has 'texted' within the glip/rc phone interface - it doesn't work well for us. We'd much rather have texts go into our team inbox platform (FrontApp). We can do this using twilio but they were unsure if, when going through the verification process, if Ring Central would allow Twilio to handle the SMS portion while keeping the number for voice.

sms and text messagingintegrations
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taylor-hill1 avatar image
taylor-hill1 answered
Did you ever find a solution for this?
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bob123 avatar image
bob123 answered
I too am interested in the answer to this. Many CRM platforms handle twillio SMS but not Ringcentral SMS.
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