My first question is when will the ability for multiple users to be able to run the soft phone on a server be available? I see that it has been requested multiple times over the last few years but don't yet see a definite answer as to when/if this will be available. It seems that as more and more companies move to outsourcing this that it would be a priority.
Second, given the limitation above the only solution is to install the soft phone on the user work station. This, however, prevents the soft phone and the applications the clients use from being able to be integrate because the soft phone cannot launch applications via Remote Desktop. What would be the best approach to make this happen?