question

dawn-brennaman15531 avatar image
dawn-brennaman15531 asked ·

Not able to receive company texts via RingCentral

I just started a new job and my company uses glip to message throughout the day. I receive the messages on my desktop but for some reason cannot seem to receive them on my phone. PLEASE help!  So frustrating and cannot speak with someone at Ring Central. 
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dawn-brennaman15531 avatar image
dawn-brennaman15531 answered ·
I've submitted my issue twice already and received no help.
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Dawn! You can create a case with our Glip Support team here and they'll look into it
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devane14214 answered ·
Here are the basics just in case: You need the app on your phone and then set to allow notifications. I receive all messages on desktop and phone. 
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saadetswift16514 answered ·
Hmmm...I don't see any cases connected to your account :( I've provided your contact info to our RC app team, they should be reaching out to you today or Monday about this issue
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