question

dawn-brennaman15531 avatar image
dawn-brennaman15531 asked devane14214 answered

Not able to receive company texts via RingCentral

I just started a new job and my company uses glip to message throughout the day. I receive the messages on my desktop but for some reason cannot seem to receive them on my phone. PLEASE help!  So frustrating and cannot speak with someone at Ring Central. 
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

dawn-brennaman15531 avatar image
dawn-brennaman15531 answered
I've submitted my issue twice already and received no help.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered
Hey Dawn! You can create a case with our Glip Support team here and they'll look into it
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

devane14214 avatar image
devane14214 answered
Here are the basics just in case: You need the app on your phone and then set to allow notifications. I receive all messages on desktop and phone. 
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered
Hmmm...I don't see any cases connected to your account :( I've provided your contact info to our RC app team, they should be reaching out to you today or Monday about this issue
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app