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Not able to receive company texts via RingCentral
Tags: sms and text messaging
Apr 12, 2019 at 9:20am   •   4 replies  •  0 likes

I just started a new job and my company uses glip to message throughout the day. I receive the messages on my desktop but for some reason cannot seem to receive them on my phone. PLEASE help! So frustrating and cannot speak with someone at Ring Central.

4 Answers
answered on Apr 12, 2019 at 9:58am  
Here are the basics just in case: You need the app on your phone and then set to allow notifications. I receive all messages on desktop and phone. 

answered on Apr 12, 2019 at 9:52am  
Hey Dawn! You can create a case with our Glip Support team here and they'll look into it

answered on Jul 29, 2020 at 9:13pm  
Hmmm...I don't see any cases connected to your account :( I've provided your contact info to our RC app team, they should be reaching out to you today or Monday about this issue

answered on Apr 12, 2019 at 9:45am  
I've submitted my issue twice already and received no help.


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