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company-b-department4881 asked ·

Able to monitor hold time and when callers are placed on hold time

Able to monitor hold time and when callers are placed on hold time 
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saadetswift16514 answered ·
Hi Company B Departments,

Have you tried using these KPIs under the Analytics Portal? :)


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Yes Saadet, using the plug-in does eliminate the timezone bug, but it does not add the meeting to the RingCentral Rooms calendar... 
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david-mcclellan1 answered ·
Not sure this was answered correctly. I believe to monitor something you see it live and not a report.
I also would like to see how long a current call in on hold just like we can see how long a current call is waiting in queue. This way we can make sure the agent does not let a caller stay to long on hold. Thanks
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