question

reetika avatar image
reetika asked jessica-community-moderator answered

Ring Central click to call is disabled after enabling 2 factor authentication on salesforce

Can anyone please help with what could the issue be? Last time it got disabled cause of instance refresh
General Topic
1 |1500 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered
Hi Reetika, 

I reached out to some Salesforce team members, and they advised to
double check that their POD didn't move. Usually a POD can start with "NA62(two letters and two numbers usually) and they might just need to update the POD in the CTI URL ( steps are found in the admin guides)
1 |1500 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app