question

coedy-zuercher avatar image
coedy-zuercher asked coedy-zuercher answered

RingCentral.biz Email Domain

We are a customer of yours and noticed you changed your primary email domain to ringcentral.biz from ringcentral.com

 

Your email SPF Record is not correctly setup for ringcentral.biz, which is causing your emails to be rejected in our email security solution. This includes login security codes, voicemails, faxes, etc.

 

This issue would affect many of your larger customers who have an email security solution in place.

Tech Support had no clue what I was talking about and recommended me to provide this information to you via the community.
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coedy-zuercher avatar image
coedy-zuercher answered
Thanks Jessica, I just sent  community.support@ringcentral.com a screenshot of the error with the details. Waiting to hear back.
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jessica-community-moderator avatar image
jessica-community-moderator answered
Hi Coedy, 

Can you provide an example email of the .biz domain? Please forward it to community.support@ringcentral.com
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