We've verified they have enabled RingCentral Meetings to be able to control the device through Security -> Privacy in OSX. On Windows, I have an option in my client settings to "Enable the remote control of all applications" but that is not present in OSX
For clarity, the need is:
- Join a meeting as the host
- Share screen
- Allow a participant to control the hosts screen
I am aware of the "Remote Support" option built in to RC Meetings but that's the opposite of what we're trying to do, the participant needs to be able to control the hosts screen (as they are testing features and providing feedback).
Is this just not doable on Mac? If so, can we get that made clear in the user guides?