question

keith-lazarus13798 avatar image
keith-lazarus13798 asked ·

Are you having an outage right now?

Are you having an outage right now?  When I go to app.glip.com, I get a message saying "Scheduled Maintenance, We'll be back very soon.  Thanks for your patience.  Follow us on Twitter for updates."  

I had a look at Twitter and there aren't any updates.

Also, I tried logging a ticket but got an "Internal Error" when trying to log in.

If there is an issue, the community would be a *great* place to put a post. 
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danno147 avatar image
danno147 answered ·
I think the are.  I just got a notification.
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ted-matthews avatar image
ted-matthews answered ·
We are experiencing the same issue with Glip, it's not connecting and sending/receiving messages

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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Getting the same thing...

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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey all, there is an issue with the RC app that is being investigated. You can learn more and check for updates on our Service Status Page:  https://status.ringcentral.com/
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mark-salmon avatar image
mark-salmon answered ·
Please post a status page somewhere other than twitter or social networks. My company has a draconian firewall. A status on Twitter is useless. 
6 comments
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When I left work on Friday, the source of the trouble was still unknown. When I go back to both the status and servicestatus sights, there's no info on past events. Can you summarize the situation and the solution? Or point me where to find that? thanks.
1 Like 1 ·
I agree with Chris.  When a provider of mine has an outage, I don't consider it to be sufficient for them to say "It's fixed" - I like to know what the underlying issue was, and what steps were taken to prevent it from happening again.

I *really* want to like and advocate for RC/Glip but there are so many oddities with how this product is managed that I have serious concerns about its long-term viability. 
1 Like 1 ·
Hey Andrea, I'm following up on this to get more details! I'll post on your other thread when I learn more :)
1 Like 1 ·
Hey Mark, our Service Status Page is the best place to check for updates. Make sure to bookmark it!
0 Likes 0 ·
Not sure how helpful this is but I called RC Support this morning and the outage ticket they have open for what happened on Friday is not yet closed. In order to get RingCentral's Root Cause Analysis, the rep told me it would be 24-48 hours AFTER their outage ticket is closed. So if your management is wanting a more in-depth RCA...we're gonna have to wait.

@Saadet, I also took a look at the status page this morning to see if there was an update and it looks like all of the updates that had been there on friday are missing (see attached screenshot). It just seems a bit shady...do you know why the updates that were there on the 31st are gone? I'm not sure how reliable the service status can be if things are removed...
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