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woodroof asked ·

roles that allow viewing user status but not call handling

Allow Editing "Roles" so that a manager could see "user status", but not be able to adjust the call handling.  This would protect the company and allow managers to view reports and assess performance.
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jessica-community-moderator answered ·
hi Woodroof, 

Check out this KB article for information on how to create custom roles:  https://support.ringcentral.com/s/article/10640-user-roles-permissions-create-custom-role?language=en_US
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