question

Andy avatar image
Andy asked ·

Uptime SLA?

  1. Account type (U.S., Canada, UK,  AT&T, Telus, BT):  US
  2. Related case number (if applicable):  NA
  3. Detailed description of problem:  What is our uptime SLA for a standard account?
  4. Previous troubleshooting steps taken:  NA
  5. Software version:  NA
  6. Number of Users affected:  NA

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saadetswift16514 answered ·
Hey Andy, could you be more specific about what SLA you're referring to?
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Andy avatar image
Andy answered ·
Basically what is guaranteed in regards to availability to the RingCentral product that is not covered under your enterprise offering? You post a 99.999% uptime SLA on your enterprise product page - however the other products do not specify an SLA. Thanks!
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saadetswift16514 answered ·
Hey Andy! I would suggest chatting with your Account Manager :) They may have a better idea than myself
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