question

morgan-shimabuku avatar image
morgan-shimabuku asked ·

I-Phone App logging me out after a few days of no use

Hello, When I don't use my Ring Central App on my I-Phone for a few days it logs me out of the app (I have to re-enter my password to use it). And due to this I am missing calls. Is there a setting that I can change so that it never logs me out? I have looked but cannot find one. 
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Liam Zhang avatar image
Liam Zhang answered ·
Due to security concern, users will be logged out if the app was not be opened or no incoming call for 7 days. Currently, there is no setting to change it. 

The workaround is that at least open the app for once in 7 days.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

julie-sperritt14073 avatar image
julie-sperritt14073 answered ·
I have users who are convinced that their app logs them out when their colleague's doesn't......I am in the process of getting some facts/logs around this but in the meantime s there anywhere where the 7 days is recorded or could it potentially be different for different users?

We are in the UK, using the ring central app on mobiles and desktop.

Thanks.
1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey Julie, not that I'm aware of. I think this is across the board.
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app