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austin-hunter-jorgensen1692 avatar image
austin-hunter-jorgensen1692 asked ·

Fax Out - 503 Temporarily Unavailable?

I'm new to RC and am trying to set up FaxOut using the fax api ( https://service.ringcentral.com/faxapi.asp)  However, whenever I hit it with a post request I get a 503 temporarily unavailable error.  Is that service currently down? and, if so, when is it expected to got back up?
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benjamin-dean answered ·
A 503 means just that, a temporary unavailable service. If you/your app, waits 60 seconds and retries then receives another 503, incrementally double the wait time until it is back. Usually this is momentary.
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Anirban answered ·

Sometimes we face this issue and it automatically resolved after 15 to 20 seconds of time. It can happen for many reasons like maintenance mode or even high traffic and services not accessible for that time. Whatever be the reason you cannot predict so, better you can ask devsupport@ringcentral.com for help. You need to provide your account details for them to investigate the exact reason. You can also create a support ticket regarding the same.

Check this: https://devcommunity.ringcentral.com/ringcentraldev/topics/maintenance-mode-tgdbq5wfmye11

"Usually this error code along with HTTP 503 status can be returned when traffic is switched between our data centers. It usually can happen at night time when API traffic is minimal and doesn't last longer than 10-15 seconds. In case of such error API also returns Retry-After HTTP header which indicates when client should retry the original request."

Ref : Benjamin already mentioned here: https://forums.developers.ringcentral.com/questions/351/api-overloadedissues.html

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