question

taranbir-singh avatar image
taranbir-singh asked ·

"open ringcentral" prompts everytime I dial a number in Salesforce in google chrome

Everytime I dial a phone number in Salesforce , google chrome asks for a permission . It is very annoying . Anyway I can get rid of this??
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Taranbir, could you provide step-by-step guide on how you're calling out and when you get this message? Screen shots are always helpful and appreciated :)
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taranbir-singh avatar image
taranbir-singh answered ·
I call from numbers directly by click to dial feature in sales force, earlier it just dialed the number in ringcentral, but now it asks for a permission first. I can't provide the screenshot in public.
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Taranbir, you can blur out information you don't wish to show. But if you don't feel comfortable at all, I would suggest calling Tech Support so that they can do a screen share and see what you're seeing
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ian-carswell avatar image
ian-carswell answered ·
I am experiencing the same problem.
Steps.
1. Click to dial a number in Salesforce
2. The soft phone utility pops-up
3.  Chrome displays a message  "Open RingCentral Phone"

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taranbir-singh avatar image
taranbir-singh answered ·
yes same problem as me

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kellie-babb avatar image
kellie-babb answered ·
Hello Ian and Taranbir, 

Thank you for the additional information. Can you please confirm if you have the RingCentral Phone app launched and signed into on your desktop when you are attempting to make these calls through SalesForce?

If you don't, please ensure that you are signing into your desktop application in addition to SalesForce and let me know if you continue to get the pop up. 

Thank you,
Kellie B.
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nadia-grabiner answered ·
I'm having the same problem, as is my team. We are signed in on the desktop app. 
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taranbir-singh avatar image
taranbir-singh answered ·
Yes I am also signed in on desktop App
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ian-carswell avatar image
ian-carswell answered ·
Yup, I am signed into the desktop App.
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lee2 avatar image
lee2 answered ·
We are experiencing this also. It is a Chrome issue. they took away the check box to always open these types of links in the associated app in version 77.  https://support.google.com/chrome/thread/14194567?hl=en 
5 comments
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Thanks for sharing, Lee!
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Wow! So we won't be able to get rid of that?
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Not until the great and powerful Google decides to change it. I've had the users affected, switch to firefox for now. 
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Please can you provide instructions on what values we can add to the Chrome preferences JSON to address the problem. As described in:

https://support.google.com/chrome/thread/14194567?msgid=15347344

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WORKAROUND: Download the Google Chrome RingCentral extension. Then instead of using click-to-dial, hover over the phone number and click the phone option. Works for me. No more pesky pop up every single time I dial.

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