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taylor-gregory avatar image
taylor-gregory asked ·

I'm trying to look up faxes that I sent last month. I see the fax log but it only goes back to August. Is there a way to see further back?

I'm trying to look up faxes that I sent last month. I see the fax log but it only goes back as far as late August. Is there any way to see further back?
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nicole-orlanzo avatar image
nicole-orlanzo answered ·
Hi Taylor,

It's not that obvious, but in the call log if you click the box where it defaults to "Last 7 Days" it'll also bring up a calendar. Use the arrows to change the months that are showing. Click the first date (the "from" date) and then click the last date (the "to" date). Click the blue Apply button.

It should now display that date range's records instead.

Hopefully this helps! :)
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jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hey Taylor, 

It'll depend on your account type and if you had HIPPA enabled. Usually you can only see what was sent in the past 30 days.

You'll find all the storage limits on this page:  
Message Storage and Account Data Retention

In the event you need to store data for a longer period of time, you'll want to take a look at the "Archiver" option here:  RingCentral for Dropbox
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There's a OneDrive integration for the RCApp. As far as Archiver and OneDrive, you can vote for that idea here.

No word on Cirtrix though! 
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Any chance they will do a "RingCentral for OneDrive" or a "RingCentral for Citrix Files?"
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shelly-roth5155 avatar image
shelly-roth5155 answered ·
Nicole, thanks.  You can see what was sent there, but I don't see that you can click on any details for example what was actually sent??  Can you get that somewhere?
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I don't believe so. The only way I know of to see the content of another users' fax is by going to the Users section and search the sender's name. Click their Messages and enter their password (assuming you know it). And hopefully find it there. :/


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YES...I just found it bc I was looking for myself as well.  I am not sure how long they stay but mine was just sent today and it was there.  I don't see past ones so they may only stay for 30 days due to the HIPPA.
Log in under your extension (not Admin)
Click on Messages
Click on Sent Items
Faxes show up and you can download what was sent.

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