question

allison-cook avatar image
allison-cook asked ·

Goes straight to voicemail

Hi there, I just got back from small vacation and I have my out of office OFF but when someone dials my direct line it goes directly to voicemail and I don't have my DND on. Any ideas how I can fix this?
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Did you set any special call handling for while you were on vacation? Id check for that first. If it worked before you went on vacation, it would work now unless you changed something before you left.
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danno147 avatar image
danno147 answered ·
More than likely you recorded the "introductory" greeting.  To verify, call your number and let the greeting play out, after which your phone will start ringing.  If that happens, then the "introductory" greeting has been recorded. 
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allison-cook avatar image
allison-cook answered ·
Awesome! Got it to work, thanks again 
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Jason avatar image
Jason answered ·
I have the same problem:  Phone used to work.  Is not in DND and is not set to "user greeting" - enabled.

direct dial, call transfers, etc just go straight to my voicemail. There are no special rules, nothing has changed OTHER than for a while I had DND on and now it is off (yes off - desktop shows accept all calls and so do the cell phone apps)

How do I fix this?
2 comments
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Make sure neither of these messages are enabled under
Screening, Greeting & Hold Music


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Should look like this...



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danno147 avatar image
danno147 answered ·
Here's a snapshot of where it's located in programming -so you can un-enable it.


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