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Multiple office locations
Tags: caller id
Oct 21, 2019 at 10:47am   •   1 replies  •  0 likes
krista-talaskavich

We are offering phone support to another established office in another town, we run separate businesses. When THEY make calls from their phone, caller ID (what the client see) should be THEIR phone number (not ours). It also would be nice to have an identification ring for when their calls get transferred here, we know to answer it differently. We have set a specific ring type set (in our phone's contacts), but that only works when that office calls us directly. We have call display set to "number called" so that is a temporary fix, but we are missing the caller display.

1 Answer
answered on Oct 30, 2019 at 9:29am  
Hey Krista, 

Are you using multi-site? There are a couple different ways that what you are describing could be set up. To make sure you have an implementation that works best for you, I would recommend partnering with your account manager Naldy Lagrimas. 

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