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understanding missed calls

Tags: call queues

Oct 23, 2019 at 5:56am • 2 replies • 0 likes

david-heusel

We are new to RC and are trying to better understand the analytics. my specific question is related to this screen shot. a call that seems to have been picked up also shows a missed. Why?

2 Answers

Jessica-Community_Moderator answered on Jul 29, 2020 at 9:30pm

Hi David,

This doesn't seem correct, I'm seeing what you are as far as like talk time, but the call being listed as missed. Have you contacted Tech Support regarding this? It doesn't seem like anyone on our Community has seen this either.
You can open a Tech Support case here:

I would also recommend partnering with your Customer Success Manager Zac Dean to make sure you feel confident in your introduction to RC!

Rob Ljunggren answered on Oct 24, 2019 at 2:06pm

Hello, Are you using the Call Queue's for the groups that are displayed.

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