question

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tonya-shrigley asked Becky-Community_Manager answered

Caller Id or ring tone to differentiate incoming calls

We have separate numbers set up for calls coming in from our main company website, and a separate website that our company uses for specific services. Both numbers ring to the same extension. Is there a way to set up a separate ring tone, or caller ID so that I know which incoming number the caller has dialed before I answer the line?
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Becky-Community_Manager answered
Unfortunately, at this time we only have the ability to differentiate calls coming into the RC app vs. the native cell phone calls. 
Our product is aware of this ask and you can add your vote to the following thread:

https://community.ringcentral.com/ringcentral/topics/add-custom-ringtones-for-mobile-app-desktop-app-and-deskphones?topic-reply-list%5Bsettings
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