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christine-preston asked ·

How to get Queue calls not to follow business hours

I have my office hours set to 8 AM - 3 PM.  However, I am part of a Support Queue for after hour emergencies.  Can I & if so, how do I set it that if it is a Queue call for it to ignore the business hour settings?
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jessica-community-moderator answered ·
Hi Christine, 

Check out this article on setting up call handling for after hours! 
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