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How the hell do you get billing mistakes fixed?
Tags: billing
Dec 4, 2019 at 7:40am   •   1 replies  •  0 likes

I was abruptly over billed two months ago. I tried working with billing, but was only allowed to leave messages, and to date, two months later, have not received a single response to my message. I worked with an account manager and sales person to make sure my account was set up correctly and establish what we should be charged each month. Yesterday for the third month in a row, I was over-billed again. How do you get to someone that can actually fix this.

1 Answer
answered on Jan 12, 2021 at 11:15am  

Hi Dwight,

I also am experiencing similar issues, way overcharged and my voice and emails from several weeks ago are still not addressed. Were you able to find a way to resolve this?

My current thread is

answered on Dec 4, 2019 at 9:38am  
Dwight, we've partnered with our Customer Loyalty team to address this. 
Someone will be in touch with you. 


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