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How can I disable the beep when using HUD feature so agents don't know their being monitored . we are not recording.
Tags: hud
Dec 11, 2019 at 8:55am   •   3 replies  •  1 likes

How can I disable the beep when using HUD call monitoring feature so they do not know they are being monitored . They are hearing a crackling sound when I click the monitoring button. We are just monitoring NOT recording . Help

3 Answers
answered on Jan 19, 2021 at 3:59pm  

@Jessica-Community_Moderator bringing this back around because agents ARE hearing a beep on their end when they are being monitored. Are we not able to disable this so they don't know they are being monitored?

on Jan 20, 2021 at 1:52pm   •  0 likes

Hello @Megan Lalock, the faint beeping sound is normal. Disabling it is not available. However, we highly suggest posting this to our idea hub. Click HERE! Thank you.

on Mar 7, 2022 at 8:59am   •  0 likes

How do we post to the idea hub? This is something that needs to be changed.

on Mar 7, 2022 at 9:00am   •  0 likes

@Tonya Beck you may go to, and click "Add a new idea" button.

answered on Dec 18, 2019 at 7:35am  
I know there will be a beep on the monitoring supervisors side but the agent shouldn't be hearing anything should they ? Our agents know  they are being monitored  because they either hear a clicking , faint beep or difference in call quality when we start to monitor? This doesn't seem right 

answered on Dec 18, 2019 at 7:22am  
Hi Patricia, 

I checked around, and there is not a way to disable the beep at this time. 


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