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Mike Hendriksen avatar image
Mike Hendriksen asked ·

Glip desktop app opens and closes itself

My Glip desktop app started opening and closing as soon as I turned on my computer this morning. I have uninstalled and reinstalled but no change. Help please, I cannot use my computer without uninstalling it completely, it takes over my monitor intermittently.
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bjsvec avatar image
bjsvec answered ·
Can you describe in more detail what is happening?  And are you using Mac or Windows?

When it fills the screen can't you change the size of the window or just minimize it?
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erik-vlach8736 avatar image
erik-vlach8736 answered ·
I have a user with the same problem. Glip will open and is trying to load the profile with the spinning icon in the middle of the  conversation space. It will crash after an amount of time and reopen. I am unable to get to the menu to Clear Site Data. I have uninstalled and reinstalled and cleaned the registry with CC with no avail. Is there any profile info that needs to be deleted manually somewhere?   This is on Windows 10 Pro 1709, RingCentral version 9.12.1
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After an uninstall I pushed RC 19.9.1 to my troubled user(s), that seems okay. Maybe their upgrade to 9.12.1 grabbed some corrupt data and I have circumvented that data by using an earlier version? Anywho I will let RC upgrade at will and hope they dont run into the same issue.
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Where do you find alternate versions of the app?
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Basically I am paranoid and a bit of a digital hoarder. I take the older versions of the .exe and .msi and put them into a folder just incase.
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After installing 19.9.1 on my users pc it did upgrade to 19.12.1.7 and is stuck in the same loop. I took out the 19.12 executable and copied in the 19.9 - same result. So I removed all the executables, squirrels and app-19.12.1 files/directories and copied back in the 19.9.1 equivalents and its fine. I wonder if the RingCentral.exe (the 280kb one) is the issue - I will have my user try and start RingCentral from the app-19.12.1 directory when it upgrades. 
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Mike Hendriksen avatar image
Mike Hendriksen answered ·
It opens and closes too fast to do anything with it. Ryan, the tech I chatted with tried several times. He has details and there is a video attached (in email). I am using Win 10 Pro. I saw an update on 12/16 (yesterday) in the programs folder. The app was fine yesterday (Monday), but this started as soon as I turned on my computer this morning (Tuesday).
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jared-grover avatar image
jared-grover answered ·
Has anyone had any luck getting around this issue? My Ringcentral App on version 9.12.1 started doing the same thing this morning. Uninstall and fresh install does no good. Having to use the app.glip.com web page currently. 
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Mike Hendriksen avatar image
Mike Hendriksen answered ·
I have not. I logged a ticket with RC support and they are "working on it". Not sure why it's taking so long to get the fix completed.
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I logged the ticket 12/18
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jared-grover avatar image
jared-grover answered ·
Thanks for the info. I will track this issue through RC Support.

Unfortunate. I have multiple users that are now seeing this behavior and it started after the office had a power outage. 

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erik-vlach8736 avatar image
erik-vlach8736 answered ·
FYI when I started the RingCentral app from c:\users\username\appdata\local\Glip it started without error - if anyone wants to give that a try. 
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Mike Hendriksen avatar image
Mike Hendriksen answered ·
This is from the tech that has my case.

Hello Mike, My name is Theresa of RingCentral App Glip Support. We apologize for the inconvenience of the loading and crashing of the desktop app. This is a known issue. Our RingCentral App Development Team is working-in-progress to fix this issue. Please bear with us. I will be escalating this case to our higher tier of RingCentral App Glip Specialist Team. They will tag and monitor this. Once the system declared a fix, you will be automatically updated about this. You can create a RingCentral App (Glip) web case anytime through https://success.ringcentral.com/appnewcase For other RingCentral assistance and articles, please visit support.ringcentral.com Thank you for using RingCentral as your communications provider. Have a nice day. Warm regards, Theresa Binalla RingCentral App Glip Support RingCentral, Inc
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jared-grover avatar image
jared-grover answered ·
Thought this was helpful and wanted to share. To get archived versions like 19.9.1, just change the path.

https://community.ringcentral.com/ringcentral/topics/version-archive-for-downloads-portal

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jared-grover avatar image
jared-grover answered ·
I was able to download 19.9.1 and my GLIP now functions. Question is how long before Ringcentral tries to update to the broken version.
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