My Glip desktop app started opening and closing as soon as I turned on my computer this morning. I have uninstalled and reinstalled but no change. Help please, I cannot use my computer without uninstalling it completely, it takes over my monitor intermittently.
I have a user with the same problem. Glip will open and is trying to load the profile with the spinning icon in the middle of the conversation space. It will crash after an amount of time and reopen. I am unable to get to the menu to Clear Site Data. I have uninstalled and reinstalled and cleaned the registry with CC with no avail. Is there any profile info that needs to be deleted manually somewhere? This is on Windows 10 Pro 1709, RingCentral version 9.12.1
It opens and closes too fast to do anything with it. Ryan, the tech I chatted with tried several times. He has details and there is a video attached (in email). I am using Win 10 Pro. I saw an update on 12/16 (yesterday) in the programs folder. The app was fine yesterday (Monday), but this started as soon as I turned on my computer this morning (Tuesday).
Has anyone had any luck getting around this issue? My Ringcentral App on version 9.12.1 started doing the same thing this morning. Uninstall and fresh install does no good. Having to use the
app.glip.com web page currently.
Hello Mike, My name is Theresa of RingCentral App Glip Support. We apologize for the inconvenience of the loading and crashing of the desktop app. This is a known issue. Our RingCentral App Development Team is working-in-progress to fix this issue. Please bear with us. I will be escalating this case to our higher tier of RingCentral App Glip Specialist Team. They will tag and monitor this. Once the system declared a fix, you will be automatically updated about this. You can create a RingCentral App (Glip) web case anytime through https://success.ringcentral.com/appnewcase For other RingCentral assistance and articles, please visit support.ringcentral.com Thank you for using RingCentral as your communications provider. Have a nice day. Warm regards, Theresa Binalla RingCentral App Glip Support RingCentral, Inc