question

greg-palavivatana avatar image
greg-palavivatana asked ·

Unable to receive text to main number

I have a US account. 
As of Thursday the March 12th I stopped being able to receive text messages back.  After doing some testing we discovered that we can no longer send text messages to the main number. Apparently I can text to one of the assigned numbers but not the main number.  

When I text out the main number is number that people are asked to respond with.  
I do not want people to see my assigned number.  Please advise. 

No updates made on our side just randomly stopped working. 
 
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jenn-community-moderator avatar image
jenn-community-moderator answered ·
Hi Greg!

I would suggest opening a case in our support site so our Tech Support will contact you as soon as possible.

Please click this to create a case: 


Thanks! 

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greg-palavivatana avatar image
greg-palavivatana answered ·
Opened a case.  

Anyone else have it where you are only able to receive texts from the Ring Central support person.  I've texted from different from and I have customers complaining we aren't getting texts.  Ring Central says it works for them. 
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Hi Greg!

I see that you still have a case open. Please continue working with Tech Support to fix the issue.

Thanks!
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