question

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dale-fleming asked mary-community-moderator answered

System fails to answer incoming calls

Wee have found out from our customers (in person) that our phones have been ringing busy most of the time during the day. Our support ticket has been ignored and we have been forced to forward all of our customer calls to our Cell phones. I understand the bandwidth problems but this is crazy!

call handling
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1 Answer

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mary-community-moderator answered
Hello Dale!

As I checked on your case, it has been escalated to Tier 2 and has been identified as a known issue. They will give you an update through email regarding the status of the outage.

Thank you!
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