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rob-byers asked ·

RingCentral Softphone App Update 20.1.0.38205 Broke the HUD

I found that after updating the RingCentral Phone softphone app to version 20.1.0.38205, my HUD is empty and I am not able to add my team members back. Anyone else experience this? I'm hoping this is not happening with our ~400 users who are mostly working remotely.



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stephen-aulick1 answered ·
We have seen this.  We have been able to fix it by logging out of the soft-phone and then logging back in.  That has brought the HUD back.
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rob-byers answered ·
Thank you. I restarted my PC and experienced the same thing. But, logging out and back in just now "resolved" it.
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jim-saner answered ·
Restarting our machines fixed the same issue we were having.
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laura-forrester answered ·
My HUD was totally gone from my menu after the update this morning. Logged out and restarted my computer, now I can't get logged back in... error message: "Service unavailable - RingCentral Phone service is unavailable at the moment. Please try again later or go into Calls Only mode to make calls." I primarily use the RC desktop app; I only use the RC Phone app for the HUD, so hopefully it'll come back soon, and ultimately hoping the HUD will be integrated into the RC desktop app.
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david-spergel12589 answered ·
Same here Laura. Was annoying getting used to having to use two different apps for my phone calls but I had gotten used to it, and now it just breaks!? Starting to wonder if the people at Ringcentral even use their own apps.
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