question

samir-phillipson14894 avatar image
samir-phillipson14894 asked ·

Forward calls to another ringcentral Glip user

In the ringcentral portal you can forward calls to other non ringcentral devices such as mobile phones by manually typing the number and forwarding to other ringcentral users, but according to support this only works f or the RC Phone app and you can't forward calls to other users using Glip as their softphone.

Please add a feature to forward calls to other users in Glip

I thought manually typing the number would work because it is just an arbitrary phone number, but if you try to receive the call forwarding in Glip it will never happen. You  have to be using RC Phone instead which is odd that this rule applies if its a ringcentral phone number, but not any other phone number.
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christin-coles avatar image
christin-coles answered ·
I am currently on the phone with support for this very issue. Seems like such basic functionality.
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jessica-community-moderator avatar image
jessica-community-moderator answered ·
Our product team is working on ensuring that features of the phone app are available in the unified (Glip) app. While they're working on this, please continue to utilize the phone app. 
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Chad Walters avatar image
Chad Walters answered ·

What is the status of this issue? @Jessica-Community_Moderator

We are a new customer recently switched to RingCentral, and today I was needing to set this up only to find such a basic tele-function is not supported in the desktop app for well over a year now.

Why would user receiving the call need to install and keep open a separate app just to accomplish this? Who 'okayed' the desktop app for release without support for this functionality?

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