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dr-tim-norcross avatar image
dr-tim-norcross asked dr-tim-norcross answered

Forward my RC to another digital fax

I need to forward my RC to another fax number to receive the fax into my electronic medical record(emr).The receiving Fax is also digital. This seems like an easy fix? Thank you

fax
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jay-nichols5644 avatar image
jay-nichols5644 answered
Good luck with that.  We have the same problem getting faxes directly into Athenanet.   RingCentral doesn't have that option.  I am manually forwarding every fax to the Athena number as they come in.  Pretty crappy service.
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dr-tim-norcross avatar image
dr-tim-norcross answered
Damn. This is not going to work for me. I tried the whole "email" thing and that doesn't work either. Not sure why this can't happen if both numbers are digital fax. ??
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elyse-watts10600 avatar image
elyse-watts10600 answered elyse-watts10600 commented
Hello Doctor:

RingCentral is VOIP service which is actually different from a digital line - in any case, for integration with an EMR you will have better luck getting a dedicated line through a provider such as eFax or Faxage. You can port your number to them if it's already widely known and in use.

That said- depending on your setup you should not need to manually forward each fax, you can set up a dummy user with appropriate call handling to forward the number to an external line. You may need to adjust settings on the line to designate it as a fax? I would get in contact with support and/or your account manager to troubleshoot your setup.
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i've looked into this further, for options on a couple of fax numbers I am working with, and learned it's actually not possible to forward faxes through RC at all. You can use an ATA device to recieve them with a physical machine, but I've had a lot of trouble with the ATA in our environment. A lot depends on the capabilities and settings on the other end which you'll have no control over. The long story short of this is that fax is a funky outdated technology :( Depending on your volume and workflow needs it might make more sense to port your fax to a different carrier.
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dr-tim-norcross avatar image
dr-tim-norcross answered elyse-watts10600 commented
If I could sign documents that are faxed to me in RC fax, it would not be as much of an issue. Any ideas?
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You wouldn't be able to sign directly in RC, but once you receive the fax, you could open it in Adobe Reader to add a signature.
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Also- if you use a Mac, the built in PDF reader "Preview" would also allow you to add a signature.
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gary-smith avatar image
gary-smith answered
Dr. Norcross, how did you finally resolve this issue.  We go live with AthenaNet 7/1 and I really don't want to have to get an ATT line installed at the office for this one thing.

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dr-tim-norcross avatar image
dr-tim-norcross answered
Unfortunately, It has not been resolved. Very Frustrating. 
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