question

ester-boctoy avatar image
ester-boctoy asked Becky-Community_Manager commented

I only received the text notification and was I able to reply but after I moved to another tab I cannot see it anymore

I cannot see the text message I received. I only received the text notification and was I able to reply but after I moved to another tab I cannot see it anymore

sms and text messaging
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·
Hello Ester!

Just to clarify, the text notification you got, is it through email or you're using the RingCentral App?
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ester-boctoy avatar image ester-boctoy commented ·
Hello Mary Rose,

Thank you for reaching out. I am using the desktop app and initially was able to see and reply through it. Same with my mobile app. 
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mary-community-moderator avatar image mary-community-moderator ♦♦ ester-boctoy commented ·
Did you recently upgraded to the new version?
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Res Agent 1 avatar image Res Agent 1 commented ·

Was there a solution to this? I am having the same problem.


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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Res Agent 1 commented ·

@Res Agent 1 We recently updated the tabs for the mobile app. Can you please share a bit more detail about what you're experiencing so we can give a more thorough answer?

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