question

eddie-siria avatar image
eddie-siria asked mary-community-moderator answered

Incoming Call stuck! the call wont ring to the team

We have a call queue with our entire team inside. All calls ring through the queue. But for some reason 1 of the callers were stuck on hold for 11minutes even though my team was avaliable to answer the call. Why would this happen?

call forwarding
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered
Hi Eddie,

Did this only happen on one caller? 
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