question

zeeshan-yousaf2030 avatar image
zeeshan-yousaf2030 asked Phong Vu commented

Authorization Issue

General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

benjamin-dean avatar image
benjamin-dean answered
Making this conversation private since you've shared your API keys and user credentials via the graphic (and we wouldn't want someone to hack your account with this information).

I see you're trying to hit the Production API Endpoint URI: https://platform.ringcentral.com/restapi/oauth/token are your keys being used for that environment or are they for the Sandbox API Endpoint URI: https://platform.devtest.ringcentral.com/restapi/oauth/token ?

Are the user credentials being used associated with the appropriate environment?
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Anirban avatar image
Anirban answered Phong Vu commented

Before testing the service, following things to be checked:

correct client I'd and secret, username should be phone number and extention number should be correct and allowed permission and correct url based on environment like sandbox/ production

2 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

where put clientId and secret

0 Likes 0 ·

This thread is quite old. Please make a new question with your own environment and expectation.

0 Likes 0 ·

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys