News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Multiple pubnub subscriptions to the same number
Tags: subscription
Jun 14, 2016 at 12:40am   •   2 replies  •  0 likes

We are planning to build a system where users can log in to ringcentral via our portal and receive realtime pubnub notifications in the browser. The problem that we are facing is:

When multiple users login to ringcentral through the same number, the pubnub notifications for a call are transmitted to all the users. So if there are 3 calls at a time, all the users are notified about all 3 calls. Is it in anyway possible to map the user who attended to a call so that the browser notifications are shown accordingly to the users?

2 Answers
answered on Jun 14, 2016 at 11:22am  
As mentioned by Ben, you should set up a Call Queue group. Here's some information on how to do this:

After you have a Call Queue configured, the presence events will work as expected on a per-extension basis.

Here's some information on additional Call Queue APIs you can use:

answered on Jun 14, 2016 at 9:54am  
There are two things here...

1. It is a bad practice (and security risk) to have multiple users log into RingCentral with a single number.
2. If you need multiple users to be part of a single number in RingCentral, you should create a Call Group, and then add each user you want into that Call Group.

Until you resolve the above items, there is nothing we can do to modify what you are experiencing.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us