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carl2231 asked

RingCentral Zendesk Integration

So I've been trying to set up this integration for us at our office, as it would help support quickly find and make phone calls. So far, I have been able to set it up so that I can make outbound calls. However, I have not been able to find a setting/switch/anything to allow inbound calls. I have tried multiple lines, but it just doesn't want to come through.


I did not find anything in the setup guide, or the community regarding this issue. As far as I've read, you log in, enter the number of the line for the agent using it, and it should 'just work'. Am I missing something, or is this a known issue?

integrations
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys