The permission that we have on the existing account is only RingOut. We need to run the active-calls method and need the permission(s) for that. I do not know what those permissions should be or who to contact. I can always go to our Sales Rep if required but I thought there may be an "Official" way to get this done.
Best answer by Anirban2396911020
View originalAs per the link below, it's mentioned "
You have to clone the app and add new permissions. Then test your app in the sandbox to make sure it uses all the new and old permissions and meet the max error rate requirement."
However, as per I know once your app is in production, you cannot change anything.
You need to ask the developer support team for any help by creating a support ticket. Once they added the permission with your request(not sure if they do.. most probably they don't) you need to test again for that permission you acquired.
The official recommendation is to create a new app, add proper permissions and graduate it. So in that case you need to go through again.
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