Unable to graduate app

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v773353 asked Nov 1, '16 Anirban answered Jun 24, '19

Unable to graduate app

I'm having issues getting some of the permissions confirmed. I can successfully ring out but the related permission does not become checked on the list. The same applies to call recordings which I read and downloaded more than 5 times and sending internal messages.

Are there any additional steps required to confirm permissions?

graduation

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2016-11-02T06:16:36Z

benjamin-dean answered Nov 2, '16

These analytics are updated at the top of each hour for the previous hour's data from your API requests.

Have you checked back after the top of the hour? Did you see the same results?

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Answer 2 · 2016-11-02T20:03:50Z

v773353 answered Nov 2, '16

I'm not sure whether it's exactly every hour but I passed all the requirements today and submitted the graduation request. Thanks for all the help, Benjamin!

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Answer 3 · 2019-06-24T15:52:39Z

Anirban answered Jun 24, '19

Sometimes it doesn't reflect the actual data.. it takes time to show the updated statistics.. there is a refresh icon available at the top right.. try that once to get updated.

Thanks

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