question

elsagecien3893 avatar image
elsagecien3893 asked ·

Get full info about outbound sms via returned data from Webhook (message-store event subscription) and RC API

I have a subscription event working with the message-store filter.

I want to get the full info of outbound SMS. So when I send a sms from our number, I receive an event update object that tells me there are changes like this:  

{ event: '/restapi/v1.0/account/~/extension/9999999999/message-store',

  body: 

   { lastUpdated: '2015-11-16T18:52:15.013+0000',

     changes: [ { newCount: 1, updatedCount: 0, type: 'SMS' } ],

     extensionId: 133949004 },

  uuid: 'dee9a9cc-4aff-4bed-a544-a18beaa959e3',

  timestamp: '2015-11-16T18:52:25.895Z' }

From this message, I don't see a way to reference the new outbound SMS message via API.  Do I need to get a whole page of the message store and pick the last [newCount] messages, or is there a cleaner way  i.e. by id... ?

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elsagecien3893 avatar image
elsagecien3893 answered ·
I am trying to retreive the full sms info from ip by filtering it with timestamp, but there is an incoherence between timestamp from webhook and timpestamps from API, so when I
pass the timestamp or last modify from Webhook data, no record is returned by
API:

webhook:
(     [uuid] => 2551637673034818887-6529932958060832289     [event] => /restapi/v1.0/account/671930005/extension/671930005/message-store     [timestamp] => 2017-02-13T12:37:12.319Z     [subscriptionId] => b56a0ae7-96e5-4b40-9e4e-c78997f0d3f3     [body] => Array         (             [extensionId] => 671930005             [lastUpdated] => 2017-02-13T12:36:59.541+0000             [changes] => Array                 (                     [0] => Array                         (                             [type] => SMS                             [newCount] => 0                             [updatedCount] => 1                         )                  )          )      [user_info] => Array         (             [user_id] => 12345             [process_id] => 12345             [company_id] => 998         )  )

API

"records": [
    {
      "uri": " https://platform.devtest.ringcentral.com/restapi/v1.0/account/671930005/extension/671930005/message-...;,
      "id": 2682475004,
      "to": [
        {
          "phoneNumber": "+13234845184"
        }
      ],
      "from": {       
"phoneNumber": "+16264932460"
      },
      "type": "SMS",
      "creationTime": "2017-02-13T12:36:57.000Z",
      "readStatus": "Read",
      "priority": "Normal",
      "attachments": [
        {
          "id": 2682475004,
          "uri": " https://platform.devtest.ringcentral.com/restapi/v1.0/account/671930005/extension/671930005/message-...;,
          "type": "Text",
          "contentType": "text/plain"
        }
      ],
      "direction": "Outbound",
      "availability": "Alive",
      "subject": "Test SMS using a RingCentral Developer account - test",
      "messageStatus": "Delivered",
      "smsSendingAttemptsCount": 1,
      "conversationId": 7544107414282913435,
      "conversation": {
        "id": "7544107414282913435",
        "uri": " https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/7544107414282913435";
      },     
"lastModifiedTime": "2017-02-13T12:36:59.541Z"
    },
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benjamin-dean avatar image
benjamin-dean answered ·
UPDATE: Have you tried using the Instant SMS Notification Event Type
By subscribing to this type of event notification, your event notifications will contain data hydrated with the SMS itself: 

{
                 
"event": "/restapi/v1.0/account/~/extension/823476228762/message-store/instant?type=SMS",
"subscriptionId": "dc853541-66ac-45d8-a289-1a239fd72888",
"timestamp": "2013-06-14T12:00:00.000Z",
"body": {
"id" : "606090030016",
"to" : [ {
"phoneNumber" : "+16508974563",
"location" : "Moss Beach, CA",
} ],
"from" : {
"phoneNumber" : "+14157809227",
"name" : "Something New"
},
"type" : "SMS",
"creationTime" : "2016-02-22T17:01:00.000Z",
"lastModifiedTime" : "2016-02-22T17:01:00.000Z",
"readStatus" : "Unread",
"priority" : "Normal",
"attachments" : [ {
"id" : "606090030016",
"type" : "Text",
"contentType" : "text/plain"
} ],
"direction" : "Inbound",
"availability" : "Alive",
"subject" : "Hi there",
"messageStatus" : "Received",
"conversationId" : "7876416245344257449"
}
}
    "uuid":"ed1cf00c-0420-4bf5-a0ae-e659bb9f77e0", 

Currently, these records are created by different systems in our architecture respectively (AFAIK). I believe this is what is causing the timestamp differences (which I too have seen).

I have not been able to come up with a clean solution for this obstacle. I will contact our engineering team to determine if they have an alternative solution for this use case, or to get this issue on the product management team's radar.

If I discover an alternative solution, I will reply with it here as soon as possible.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys