question

hambrise-alan5624 avatar image
hambrise-alan5624 asked Anirban edited

Why can I not use password flow?

We are using RingCentral integration and we follow the password code flow. Now we are adding a webhook for instant notification. We are creating a new app, and we are a server/web platform with a public application. We are not able to use password flow. How do we add it? We need it to be done.


app administration
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Tyler Liu avatar image
Tyler Liu answered Tyler Liu commented
Password flow is not available for public apps for security reasons. You can change the app type to enable password flow.
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How to change? there is no option to change app type to enable password flow.? 
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I am not sure it is possible to change an existing app. When you create a new app, you can select the type.


Please submit a help support ticket if you need further assistance.

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Anirban avatar image
Anirban answered Anirban edited

Once an application is created in the dashboard, you cannot change the platform, permission, or even application type. You will need to create a new one from scratch.

You can submit a help support ticket to see if they can help.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys