question

Adarsh Dattani avatar image
Adarsh Dattani asked Phong Vu answered

Error : caller ID should be one of company direct numbers

Suddenly our RingOut API call stopped working.


It is throwing error :

"errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers", "errors" : [ { "errorCode" : "RNG-102", "message" : "Caller ID should be one of company direct numbers"


We are using Direct numbers as caller id but it still showing this error message and not connecting the calls.

sdk
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1 Answer

Phong Vu avatar image
Phong Vu answered

Is your app running on sandbox or on production? I just test on both environments and they work as expected. If I specify a wrong callerId, I get the same error ("errorCode" : "RNG-102",). But if I set the callerId with a direct number or a company main number, it works well.

Can you double check by using the soft-phone to place a ringout call with the same number and caller Id?

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Developer sandbox tools

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