question

douglas-lowe15004 avatar image
douglas-lowe15004 asked ·

App to track duration of calls parked in park groups

Does the API provide access to the duration that a call has been parked to a dedicated park location group? If so, I'd like to build an app that helps our receptionist keep track of such calls so they don't languish, since RingCentral does not have any automatic call-back or notification when someone has been parked forever.

callpark
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image
Phong Vu answered ·

Unfortunately, there is no direct API to capture those data. However, you can implement an app, subscribe for the presence notification with the detailedTelephonyState = true. When you get the telephony event, you can parse the payload to get the telephonyStatus ('NoCall' or 'CallConnected' or 'Ringing' or 'OnHold' or 'ParkedCall'), then log the time to calculate the duration or send alerts to the receptionist etc.

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

douglas-lowe15004 avatar image
douglas-lowe15004 answered ·

Thanks @Phong Vu, that sounds like it might work. I haven't yet put the time in to learn how to do any real programming with the API -- I'm sure I can figure it out, 40+ years of programming experience on many different platforms. I wanted to make sure it is technically feasible before investing the time to figure out how to do things like subscribe to the event and parse the payload lol

1 comment Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Let me know the programming language you want to use. I might write some sample code for you to start with on this part.

0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.