question

Viresh P avatar image
Viresh P asked Anirban answered

What is the time it takes to send fax

Hi,

We are evaluating ringCentral apis and our team started testing these.

Can someone point me out what is the actual delivery time it takes to send a fax using ringCentral fax api?

We often get delay (45 mins to an hour sometimes) in receiving fax on other end which cause issues.

What can be the issue? If this happens then there can be some issues with fax api ringCentral offers. Is that the case?

fax
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1 Answer

Anirban avatar image
Anirban answered

It usually takes few mins, but there can be many reasons for this like network issues on bandwidth and traffic, number of recipients, size of attached files, server outage etc.

Similar kind of question posted here
You can ask the developer support team to investigate the issue or can create a support ticket.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys