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Sameer Roy avatar image
Sameer Roy asked ·

Fax was sent but not received. Need to know Fax status

I am using rc Fax api for transmitting fax. Fax are send but not received on other end.

How can I get to know if fax was delivered or failed?

What are the way I can check the fax delivery state?

fax api
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

In general Fax can be viewed in the Service Web Portal (https://service.ringcentral.com) in both Messages > Sent Items and in the Call Log.

If a fax transmission fails, the reason is reported in the Call Log Record's result property. It is also presented in the Service Web Portal. All the Fax question are answered here and the following link will be helpful:

ref: https://forums.developers.ringcentral.com/questions/144/fax-faq.html


ref: https://forums.developers.ringcentral.com/questions/1350/i-need-help-diagnosing-an-undelivered-fax.html

https://forums.developers.ringcentral.com/questions/150/how-to-know-if-a-fax-transmission-through-the-api.html

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