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Viresh V Pandit avatar image
Viresh V Pandit asked ·

Finding missed call in call log api

I was going through call log api and I was figuring out how to get missed call value in the APi.

How can I find from the response if a call was a miss call?

call log
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

There is a section in response called result. This value returns the status description of the call operation.

A missed call will have the result value of “Missed” .

Other values are In Progress, Voicemail, Reply etc.

Check the API response details:

https://developers.ringcentral.com/api-reference/Call-Log/readUserCallRecord

Also refer: https://stackoverflow.com/questions/52051334/does-the-ringcentral-call-log-api-return-a-missed-value

And also this excellent article by @Phong Vu :

https://medium.com/ringcentral-developers/visualize-your-business-communications-history-2c81f85c324a

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Thanks, references are good and useful. One small query since I am new to this.

What is direction in the response for? Is it the call direction like in coming/outgoing calls?

Just to confirm.

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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

@vikas p If you see the docs carefully there is an Enum value: Inbound, Outbound

So, yes this is what the direction is explained in docs

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