Is there any changes that are coming down the line where i can have my Call group set to Simultaneous ring and also have the Call Overflow on?
Thanks for the explanation!
1. For ringing simultaneously, have you tried to set the call queue's call handing to "Simultaneous"? If not, try it and let me know. Unfortunately, this needs to be done via the service web dashboard only (not via API call)
2. This is a bit tricky because by the system only lets you transfer unanswered calls from a call queue to a voicemail. I am thinking of a workaround solution (I have not tried this myself though) so you can try as follows:
This way, the extra agent would acts as a call queue manager whose task is just to forward the call to the level 2 group.
If you have problem with trying this workaround solution, please let me know.
Hope this helps!
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