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Jeremy Johnston avatar image
Jeremy Johnston asked ·

Has anyone connected the API to Engage Voice?

We use the API to connect with our customers' Ring Central accounts to pull the Call Log Data. For some reason, I can't connect to this instance of Ring Central Engage Voice. The URL they use to manage this isn't Ring Central, but it's branded as Ring Central. Has anyone seen something like this before?


Here's the URL: https://portal.virtualacd.biz/manage/#/login


When I have them try to authorize our application via oauth, it just says the credentials are incorrect.


Anyone have any insight here? Thanks!

engage voice
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John Wang avatar image
John Wang answered ·

@Jeremy Johnston Engage Voice APIs aren't formally supported as part of the RingCentral Developers program yet but we are working on it. Please contact me at john.wang@ringcentral.com so we can discuss your needs more.

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Anirban avatar image
Anirban answered ·

As per your case, I believe if you contact Developer support team at devsupport@ringcentral.com they might able to help you

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Nick R avatar image
Nick R answered ·

Hi,

Sorry for unrelated question but does anyone know how much time it takes to get an answer from devsupport@ringcentral.com?

I posted a message here 5 days ago (in the wrong forum though I think) to which I never received any answer and I was told to contact them.

I did Monday and I am still waiting for an answer...

Have a nice day,

Nick

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I just answered your question on the original post.

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