question

Roy Quivete avatar image
Roy Quivete asked ·

Incoming caller ID should show up right after a call.

Hi, team


I hope you're all having a good day


I'm writing this in behalf of my caller Amy, she would like to have this request implemented as soon as possible wherein the incoming caller ID number should appear on the logs right after a call. We did a replication on our end and base on our observation it took less then 30 seconds which I believe is normal, she was not happy about this and she would like us to fix this.

She would want the incoming caller ID number to pop up right away right after the call on the logs where in she would not spend time to wait as she is a busy person. I hope we can help her with her request, thanks.

Here her contact information below
Name: Amy

Email: afv@mercer-trans.com


Regards,


Roy Quivete

RingCentral Technical Support

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Gregory Yaschuk avatar image
Gregory Yaschuk answered ·

Hello,

RingCentral Phone App (Softphone) 20.3.2 supports new call-log records right after a call.

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