I am having an issue with one of our RingCentral phones. The phone, which is not a part of a call queue group, is receiving calls whenever we dial that extension number.
I have checked the Call Handling & Members of that specific Call Queue Group, and the phone that is having the issue is not listed in the Call Queue Group.
Can you double check who logged in that phone? Can it be that the same user but different phone number (user with multiple phone numbers)?
You wrote "and the phone that is having the issue is not listed in the Call Queue Group". Call queue members are not "phones" (or devices) but extensions. And an extension might have several phone numbers and devices. In this case, I would expect that all of his phones would ring.
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