question

Christene D avatar image
Christene D asked ·

Phone Receiving Calls for a specific extension when it is not part of a call queue group

I am having an issue with one of our RingCentral phones. The phone, which is not a part of a call queue group, is receiving calls whenever we dial that extension number.

I have checked the Call Handling & Members of that specific Call Queue Group, and the phone that is having the issue is not listed in the Call Queue Group.

call queue
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
Phong Vu avatar image
Phong Vu answered ·

Can you double check who logged in that phone? Can it be that the same user but different phone number (user with multiple phone numbers)?

You wrote "and the phone that is having the issue is not listed in the Call Queue Group". Call queue members are not "phones" (or devices) but extensions. And an extension might have several phone numbers and devices. In this case, I would expect that all of his phones would ring.

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.