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Laferil Smith Jr. avatar image
Laferil Smith Jr. asked ·

CallQueuePresence Feature Not Available

When trying to access the API for call queue presence we are getting a Forbidden response with error code "BIL-103", and response message "Feature [CallQueuePresence] is not available for current account". How do we get this feature added so that we can properly test these APIs?

apicall queuepresenceringcentral api
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Can you post the exact endpoint?

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https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/call-queue-presence

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Phong Vu avatar image
Phong Vu answered ·

I could not find that API, not sure if it is an internal API or not yet. But can you try this API and also send me the link to that API reference as I might miss it from the document.


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The link to the API I'm using is here. However, the one you posted is for grabbing presence based on groups, but I am trying to pull presence for all the call queues that an extension is in.

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Phong Vu avatar image Phong Vu ♦♦ Laferil Smith Jr. ·

My bad, it's just right below the link I sent you (the effect of haven't had morning coffee)

I will have a look at it and let you know.

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Phong Vu avatar image Phong Vu ♦♦ Laferil Smith Jr. ·

Can you give me your production and sandbox account numbers?

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Sandbox: +1747264xxxx

Production: +1479442xxxx

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