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Laferil Smith Jr. avatar image
Laferil Smith Jr. asked ·

CallQueuePresence Feature Not Available

When trying to access the API for call queue presence we are getting a Forbidden response with error code "BIL-103", and response message "Feature [CallQueuePresence] is not available for current account". How do we get this feature added so that we can properly test these APIs?

apicall queuespresenceringcentral api
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Can you post the exact endpoint?

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https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/call-queue-presence

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Any update on this? I'm working on an app that only checks CallQueuePresence and I can't test it because of the same error.

{
  "errorCode":"BIL-103"
  "message":"Feature [CallQueuePresence] is not available for current account"
    "errors":[
      0:{
        "errorCode":"BIL-103"
        "message":"Feature [CallQueuePresence] is not available for current account"
        "feature":"CallQueuePresence"
      }
    ]
  "feature":"CallQueuePresence"
}


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What is your sandbox account main company number?

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Phong Vu avatar image
Phong Vu answered ·

I could not find that API, not sure if it is an internal API or not yet. But can you try this API and also send me the link to that API reference as I might miss it from the document.


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The link to the API I'm using is here. However, the one you posted is for grabbing presence based on groups, but I am trying to pull presence for all the call queues that an extension is in.

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My bad, it's just right below the link I sent you (the effect of haven't had morning coffee)

I will have a look at it and let you know.

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Can you give me your production and sandbox account numbers?

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Sandbox: +1747264xxxx

Production: +1479442xxxx

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys