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Rulon Allred asked ·

Hubspot Meeting Conference Link Missing?

I'm using the integration between Hubspot and RC. The integration seems to work for the phone side of things, but the meetings/video isn't connecting properly. I have the configuration setup in the Hubspot meetings set to RingCentral. It does schedule the meeting in the calendar correctly, and it shows up in the RingCentral app. However, it isn't connecting the RingCentral Meetings functionality and is pulling up this error whenever you go to use the link in the email or meetings options in Hubspot, "An error occurred while trying to generate a video conference link. "

Again, it does still show up in RingCentral meetings app but only just as a scheduled event. No video conference link or "meeting" code is generated for the event. Am I missing something here?

ringcentral meetingshubspot
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drake-zhao answered ·

Seems you have follow the video's intruction to enable Conference support, the usually it it network issue, you can try insert meeting again. Let me know if it works, if not maybe we can have a meeting to check it.

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Rulon Allred answered ·

Hey @drake-zhao. I just completely uninstalled it and reinstalled following the video guide. Still getting the same result. The phone works and all the components show up and it appears to have everything connected, but still pulls up the "An error occurred while trying to generate a video conference link."

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